Shift Lead - Customer Experience & Store Operations

Walgreens; Saint Paul (MN); On-site; USD 24,796 - 28,929; Full time

Job summary

Walgreens is seeking a team member to open and close the store when management is unavailable, manage cash handling, pricing, and signage, and support daily operations. You will engage customers, assist with products and services, and help resolve issues to ensure a positive Walgreens experience.

Responsibilities include accepting returns, processing refunds, managing cash drops, and maintaining inventory accuracy while upholding store standards and procedures.

Qualifications

• Experience in leading or supervising a team in a retail setting.
• Ability to greet customers and resolve issues promptly and courteously.
• Familiar with cash handling, refunds, and basic POS procedures.
• Knowledge of store operations, pricing, and merchandising practices.

Responsibilities

• Opens/closes store in absence of management, handles cash, and ensures readiness for business day.
• Completes returns, refunds, cash drops, and provides change as requested.
• Delivers a friendly, distinctive Walgreens customer experience.
• Engages customers, assists with products/services, and resolves issues to ensure satisfaction.
• Maintains inventory accuracy, pricing, signage, and basic housekeeping.

Skills

Cash handling

Customer service

Leadership

Store operations

Tools

POS system

Job description

Walgreens is seeking a team member to open and close the store when management is unavailable, manage cash handling, pricing, and signage, and support daily operations. You will engage customers, assist with products and services, and help resolve issues to ensure a positive Walgreens experience.

Responsibilities include accepting returns, processing refunds, managing cash drops, and maintaining inventory accuracy while upholding store standards and procedures.