Shift Lead: Store Ops & Customer Experience

Walgreens; Wauwatosa (WI); On-site; USD 23,000 - 28,000; Full time

Job summary

Walgreens is seeking team members to open and close the store when management is unavailable, manage cash and storefront readiness, and ensure a smooth start to the business day. You will handle returns, refunds, price changes, and basic bookkeeping while delivering a friendly customer experience.

You will greet customers, assist with product needs, and help maintain inventory, pricing accuracy, and store appearance in a fast-paced retail environment.

Qualifications

• One year of prior leadership, supervisory, or retail key holder work experience.
• Must be fluent in reading, writing, and speaking English. (Except in Puerto Rico)
• Preferred: knowledge of store inventory control.
• Arrest/conviction history may be considered in employment
• Possession of PTCB certification or pharmacy license as required by state

Responsibilities

• Opens and closes the store in the absence of store management, including systems start-ups and cash handling.
• Completes product returns, order voids, refunds, cash drops to the safe, and provides change.
• Models and delivers a distinctive and delightful customer experience.
• Engages customers and patients, assists with products and services, and resolves issues.
• Maintains inventory counts, pricing, and displays; supports backroom operations.
• Handles basic bookkeeping tasks and supports maintenance and housekeeping.

Skills

Leadership experience

Customer service

English fluency

Tools

Store systems knowledge

Job description

Walgreens is seeking team members to open and close the store when management is unavailable, manage cash and storefront readiness, and ensure a smooth start to the business day. You will handle returns, refunds, price changes, and basic bookkeeping while delivering a friendly customer experience.

You will greet customers, assist with product needs, and help maintain inventory, pricing accuracy, and store appearance in a fast-paced retail environment.