Shift Lead: Store Operations & Customer Experience

Walgreens Co.; Sullivan (MO); On-site; USD 24,000 - 31,000; Full time

Job summary

Walgreens Co. is seeking a diligent team member to open and close the store, manage cash and pricing tasks, and ensure accurate inventory and backroom readiness. The role emphasizes delivering a delightful customer experience and assisting with vendor deliveries when management is unavailable.

You will greet customers, resolve questions, and support day-to-day operations to keep the store running smoothly. English fluency is required; prior supervisory or key holder experience is preferred.

Qualifications

• One year of prior leadership, supervisory, or retail key holder work experience.
• Must be fluent in reading, writing, and speaking English.

Responsibilities

• Opens and closes the store, handles required cash operations, and ensures floor and stock room readiness.
• Completes product returns, order voids, customer refunds, and cash drops to the safe; provides change as requested.
• Models and delivers a distinctive customer experience; greets customers and assists with products and services.
• Serves as liaison between management and team when store management is not present; communicates assigned tasks and reports issues.
• Maintains accurate inventory counts, helps with pricing and signage, and supports backroom operations and vendor deliveries.

Skills

Leadership experience

Retail key holder

English proficiency

Job description

Walgreens Co. is seeking a diligent team member to open and close the store, manage cash and pricing tasks, and ensure accurate inventory and backroom readiness. The role emphasizes delivering a delightful customer experience and assisting with vendor deliveries when management is unavailable.

You will greet customers, resolve questions, and support day-to-day operations to keep the store running smoothly. English fluency is required; prior supervisory or key holder experience is preferred.