Shift Lead - Customer Experience & Store Ops

Walgreens Co.; Darien (IL); On-site; USD 25,000 - 30,000; Full time

Job summary

Walgreens Co. is seeking a store team member to open/close the store in the absence of management, handle cash and duties, and deliver a distinctive customer experience. The role includes assisting with backroom operations, vendor deliveries, pricing changes, and inventory accuracy.

The ideal candidate has at least one year of leadership/retail experience, is fluent in English, and can engage customers effectively while maintaining store standards.

Qualifications

• One year of prior leadership, supervisory, or retail key holder work experience.
• Must be fluent in reading, writing, and speaking English.

Responsibilities

• Opens and closes the store in the absence of store management, including required system start-ups and cash handling.
• Completes product returns, order voids, refunds, cash drops, and provides change at registers.
• Delivers a distinctive and delightful customer experience.
• Engages customers and patients, resolves issues to ensure a positive experience.
• Models customer service best practices and shares them with team members.
• Holds store keys to open/close without management and assists with vendor deliveries.
• Registers all sales accurately and reviews pricing, scans, and voids as needed.
• Supports displays, pricing changes, and inventory accuracy.

Skills

Customer service

Leadership

English fluency

Retail operations

Job description

Walgreens Co. is seeking a store team member to open/close the store in the absence of management, handle cash and duties, and deliver a distinctive customer experience. The role includes assisting with backroom operations, vendor deliveries, pricing changes, and inventory accuracy.

The ideal candidate has at least one year of leadership/retail experience, is fluent in English, and can engage customers effectively while maintaining store standards.