Shift Lead: Delightful Customer Experience & Store Ops

Walgreens Co.; Alpharetta (GA); On-site; USD 24,000 - 31,000; Full time

Job summary

Walgreens Co. is seeking a capable team member to open and close the store in the absence of management, manage cash handling, assist with deliveries, and ensure a high-quality customer experience.

The role involves engaging customers, processing returns and refunds, and supporting inventory and display maintenance. The position requires at least one year of leadership or supervisory experience and fluency in English.

Qualifications

• One year of prior leadership, supervisory, or retail key holder work experience.
• Must be fluent in reading, writing, and speaking English.

Responsibilities

• Opens and closes the store in the absence of store management, handling required systems start-ups and cash handling.
• Completes product returns, refunds, and cash drops; provides change to registers.
• Delivers a distinctive and delightful customer experience.
• Engages customers and patients, greets them, and assists with products and services.
• Models and shares customer service best practices to the team to ensure a top-notch customer experience.
• Maintains accurate inventory, pricing, and signage; supports back-room operations and vendor deliveries.
• Assists with keeping the store clean, organized, and compliant with policies.

Skills

Leadership experience

Customer service

English fluency

Tools

Store systems

Job description

Walgreens Co. is seeking a capable team member to open and close the store in the absence of management, manage cash handling, assist with deliveries, and ensure a high-quality customer experience.

The role involves engaging customers, processing returns and refunds, and supporting inventory and display maintenance. The position requires at least one year of leadership or supervisory experience and fluency in English.