Shift Lead: Customer Experience & Store Operations

Walgreens Co.; Glasgow (KY); On-site; USD 24,000 - 31,000; Full time

Job summary

Walgreens Co. is seeking a frontline team member to support daily store operations and deliver a distinctive customer experience. You will help open and close the store, manage cash handling, assist customers, and uphold pricing accuracy and inventory control.

Responsibilities include engaging customers, resolving issues, coordinating with management in their absence, and supporting vendor deliveries and displays. Prior leadership and an English fluency are essential.

Qualifications

• One year of prior leadership, supervisory, or retail key holder work experience.
• Must be fluent in reading, writing, and speaking English.

Responsibilities

• Opens and closes the store, handles cash, and ensures floor readiness.
• Completes returns, refunds, cash drops, and provides change as needed.
• Delivers a distinctive, customer-focused shopping experience.
• Engages with customers, assists with products/services, and resolves issues.
• Interfaces with management to communicate tasks when leadership is absent.
• Manages store keys, price changes, and basic pricing signage.
• Maintains inventory accuracy, stockroom, and on-hand quantities.
• Supports backdoor/vendor deliveries and reverse logistics when requested.
• Assists with displays, resets, and product placement per policy.

Skills

Leadership experience

Customer service

English fluency

Education

PTCB certification or pharmacy license

Tools

Cash handling systems

Inventory management systems

Job description

Walgreens Co. is seeking a frontline team member to support daily store operations and deliver a distinctive customer experience. You will help open and close the store, manage cash handling, assist customers, and uphold pricing accuracy and inventory control.

Responsibilities include engaging customers, resolving issues, coordinating with management in their absence, and supporting vendor deliveries and displays. Prior leadership and an English fluency are essential.