Shift Lead: Customer Experience & Store Ops

Walgreens; Palm Desert (CA); On-site; USD 25,000 - 32,000; Full time

Job summary

Walgreens is looking for a dedicated team member to support store operations and deliver outstanding customer service. You will open and close the store in the absence of management, manage cash and day‑to‑day transactions, and ensure the floor and stock room are ready for business.

You will engage customers, resolve issues, and help with inventory and displays. The role emphasizes strong English communication, reliability, and adherence to store policies, with opportunities for growth in a

Qualifications

• One year of prior leadership, supervisory, or retail key holder work experience.
• Must be fluent in reading, writing, and speaking English.

Responsibilities

• Opens and closes the store in the absence of management, handling cash and floor readiness.
• Processes returns, refunds, cash drops, and cash register corrections.
• Delivers a distinctive and delightful customer experience.
• Greet customers, assist with products and services, and resolve issues.
• Communicates tasks between management and team when leadership is absent.
• Reports disciplinary issues and customer complaints to management.
• Maintains store cleanliness, inventory, and pricing signage.
• Supports vendor deliveries and back‑door access as needed.
• Assists with basic store operations and policy compliance.

Skills

Leadership experience

English fluency

Job description

Walgreens is looking for a dedicated team member to support store operations and deliver outstanding customer service. You will open and close the store in the absence of management, manage cash and day‑to‑day transactions, and ensure the floor and stock room are ready for business.

You will engage customers, resolve issues, and help with inventory and displays. The role emphasizes strong English communication, reliability, and adherence to store policies, with opportunities for growth in a