Shift Lead - Customer Experience & Store Ops

Walgreens Co.; Glendale (CA); On-site; USD 28,000 - 35,000; Full time

Job summary

Walgreens Co. is hiring for a role focused on opening and closing the store in the absence of management, handling cash, and delivering an exceptional customer experience. The position involves assisting with inventory, pricing, displays, and vendor deliveries, while maintaining store safety and signage.

You will greet customers, resolve issues, and model best practices in customer service. English fluency is required; previous leadership or supervisory experience is preferred.

Qualifications

• One year of prior leadership, supervisory, or retail key holder work experience.
• Must be fluent in reading, writing, and speaking English.

Responsibilities

• Opens and closes the store in the absence of store management and handles required cash duties.
• Completes product returns, refunds, cash drops, and provides change to registers.
• Delivers a distinctive customer experience and assists customers with products and services.
• Models and shares customer service best practices with team members.
• Registers sales accurately, reviews price verifications, and handles voids.
• Assists with vendor deliveries, inventory, pricing, and store upkeep.
• Maintains clean, neat store conditions and adheres to policies.

Skills

Leadership experience

Retail supervisory

Customer service

English proficiency

Education

PTCB certification or Pharmacy license (state)

Tools

Cash handling systems

Store equipment

Job description

Walgreens Co. is hiring for a role focused on opening and closing the store in the absence of management, handling cash, and delivering an exceptional customer experience. The position involves assisting with inventory, pricing, displays, and vendor deliveries, while maintaining store safety and signage.

You will greet customers, resolve issues, and model best practices in customer service. English fluency is required; previous leadership or supervisory experience is preferred.