Shift Lead: Store Operations & Customer Experience

Walgreens; Peabody (MA); On-site; USD 25,000 - 29,000; Full time

Job summary

Walgreens in Peabody, MA is seeking a Store Lead to open and close the store in the absence of management, handle required systems start-ups, cash handling, and ensure floor and stock room readiness for the business day. You will also assist with returns, refunds, and maintaining accurate registers.

The role emphasizes delivering a distinctive customer experience, engaging customers, and coaching team members to meet service standards while maintaining store compliance and inventory accuracy.

Qualifications

• One year of prior leadership, supervisory, or retail key holder work experience.
• Must be fluent in reading, writing, and speaking English.
• Experience with cash handling and customer service best practices is preferred.

Responsibilities

• Opens and closes the store in the absence of store management and handles required system start-ups and cash handling.
• Completes returns, refunds, cash drops to the safe, and provides change to registers.
• Maintains and models a distinctive, delightful customer experience.
• Engages customers, assists with products and services, and resolves issues to ensure satisfaction.
• Manages inventory, pricing, signage, and basic store upkeep to ensure regulatory compliance.

Skills

Leadership

Customer service

Cash handling

Store systems

Tools

Store systems

Job description

Walgreens in Peabody, MA is seeking a Store Lead to open and close the store in the absence of management, handle required systems start-ups, cash handling, and ensure floor and stock room readiness for the business day. You will also assist with returns, refunds, and maintaining accurate registers.

The role emphasizes delivering a distinctive customer experience, engaging customers, and coaching team members to meet service standards while maintaining store compliance and inventory accuracy.