Shift Lead: Customer Experience & Store Ops Leader

Walgreens; Lynn (MA); On-site; USD 25,000 - 29,000; Full time

Job summary

Walgreens in Lynn, MA is seeking associates to open/close the store in the absence of management, handle cash and ensure floor readiness for the business day. You will assist customers, manage returns and refunds, and help maintain stock and pricing with accurate records.

The role emphasizes delivering a distinctive customer experience, coaching team members, and supporting store operations, including merchandising, inventory, and communication with management.

Qualifications

• One year of prior leadership, supervisory, or retail key holder work experience.
• Must be fluent in reading, writing, and speaking English.

Responsibilities

• Opens and closes the store in the absence of store management, including systems start-ups and cash handling.
• Completes product returns, order voids, refunds, cash drops, and provides change for cash registers.
• Models and delivers a distinctive and delightful customer experience.
• Engages customers and assists with products and services; resolves issues to ensure a positive experience.
• Communicates tasks to team members when management is not present; reports disciplinary issues and customer complaints to management.

Skills

Leadership

Customer service

Retail operations

Education

PTCB certification or pharmacy license

Job description

Walgreens in Lynn, MA is seeking associates to open/close the store in the absence of management, handle cash and ensure floor readiness for the business day. You will assist customers, manage returns and refunds, and help maintain stock and pricing with accurate records.

The role emphasizes delivering a distinctive customer experience, coaching team members, and supporting store operations, including merchandising, inventory, and communication with management.