Shift Lead: Customer Experience & Store Operations

Walgreens; Massachusetts; On-site; USD 23,000 - 28,000; Full time

Job summary

Walgreens in Massachusetts is seeking a capable team member to operate the store in the absence of management, handling cash, opening deliveries, and preparing the floor for the business day. You will process returns, refunds, cash drops, and provide change at registers while delivering a distinctive customer experience across departments.

The role also supports pricing, inventory, and basic merchandising responsibilities.

Qualifications

• One year of prior leadership, supervisory, or retail key holder work experience.
• Must be fluent in reading, writing, and speaking English.
• Obtains and maintains valid PTCB certification or pharmacy license as required by state.

Responsibilities

• Opens and closes the store in the absence of store management, including required systems start-ups and cash handling.
• Completes product returns, order voids, customer refunds, cash drops to the safe, and provides change to cash registers.
• Models and delivers a distinctive and delightful customer experience.
• Engages customers and patients, resolves issues, and answers questions to ensure a positive experience.
• Assist with inventory accuracy, pricing changes, signage, and basic merchandising.
• Assist with pharmacy out window and regulatory compliance where applicable.

Job description

Walgreens in Massachusetts is seeking a capable team member to operate the store in the absence of management, handling cash, opening deliveries, and preparing the floor for the business day. You will process returns, refunds, cash drops, and provide change at registers while delivering a distinctive customer experience across departments.

The role also supports pricing, inventory, and basic merchandising responsibilities.