Shift Lead: Customer Experience & Store Operations

Walgreens; North Reading (MA); On-site; USD 25,000 - 29,000; Full time

Job summary

Walgreens is seeking a Store Lead in Massachusetts to ensure smooth store operations when management is not on site. You will handle opening/closing procedures, cash drops, refunds, and customer service with a focus on a positive experience.

As part of the Operations team, you will coach staff, monitor inventory and pricing, and support displays and promotions while maintaining compliance and a welcoming store environment for customers and patients.

Qualifications

• One year of leadership, supervisory, or retail key holder experience.
• Must be fluent in reading, writing, and speaking English.
• Prefer knowledge of store inventory control.

Responsibilities

• Opens and closes the store when management is absent.
• Handles cash, refunds, and prepares cash drops.
• Delivers a positive customer experience.
• Assists with inventory, pricing, and displays.
• Liaises between management and team; communicates tasks.

Skills

Leadership

Customer service

Cash handling

Store operations

English fluency

Education

High school diploma or equivalent

Tools

POS system

Job description

Walgreens is seeking a Store Lead in Massachusetts to ensure smooth store operations when management is not on site. You will handle opening/closing procedures, cash drops, refunds, and customer service with a focus on a positive experience.

As part of the Operations team, you will coach staff, monitor inventory and pricing, and support displays and promotions while maintaining compliance and a welcoming store environment for customers and patients.