Shift Lead: Customer Experience & Operations

Walgreens; Kennebunk (ME); On-site; USD 23,000 - 28,000; Full time

Job summary

Walgreens in Kennebunk, ME is seeking a Store Lead who can open and close the store when management is not present, manage cash, and ensure floor and stock room readiness for the business day.

You will engage customers, handle returns and refunds, and help with vendor deliveries and store operations while maintaining accurate records and a safe environment.

This role emphasizes delivering a distinctive customer experience and supporting the team with pricing, merchandising, and daily store tasks.

Qualifications

• One year of prior leadership, supervisory, or retail key holder work experience.
• Must be fluent in reading, writing, and speaking English.

Responsibilities

• Opens and closes the store in the absence of management, handling systems start-ups and cash.
• Completes returns, refunds, cash drops to safe, and provides change as requested to registers.
• Models and delivers a distinctive and delightful customer experience.
• Greets customers and helps with products and services, assisting with questions and needs.
• Resolves customer issues and ensures a positive experience.
• Reports disciplinary issues and customer complaints to management.

Skills

Leadership experience

English fluency

Job description

Walgreens in Kennebunk, ME is seeking a Store Lead who can open and close the store when management is not present, manage cash, and ensure floor and stock room readiness for the business day.

You will engage customers, handle returns and refunds, and help with vendor deliveries and store operations while maintaining accurate records and a safe environment.

This role emphasizes delivering a distinctive customer experience and supporting the team with pricing, merchandising, and daily store tasks.