Shift Lead - Customer Experience & Store Operations

Walgreens; Boston (MA); On-site; USD 25,000 - 29,000; Full time

Job summary

Walgreens in Boston, MA is seeking a capable retail lead to support opening and closing duties, cash handling, and delivering a distinctive customer experience. You will manage backdoor deliveries and assist with vendor orders while maintaining accurate sales records and price checks.

The role emphasizes teamwork, inventory control, and adherence to store policies to ensure compliant, smooth operations and exceptional customer service. Eligible candidates thrive in a fast-paced retail setting.

Qualifications

• One year of prior leadership, supervisory, or retail key holder work experience.
• Must be fluent in reading, writing, and speaking English.

Responsibilities

• Open and close the store in the absence of management, including required systems start-ups and cash handling.
• Complete product returns, order voids, refunds, and cash drops to the safe; provide change for registers.
• Engage customers and patients to ensure a positive experience and assist with products and services.
• Hold store keys to open/close and assist with vendor deliveries via the backdoor.
• Record sales accurately on the cash registers and verify pricing and items.
• Assist with inventory counts, stock rotation, and display resets.
• Ensure proper pricing, signage, and compliance with local regulations.
• Assist with bookkeeping activities and lighting, cleaning, and general store upkeep.

Skills

Leadership

English fluency

Cash handling

Customer service

Job description

Walgreens in Boston, MA is seeking a capable retail lead to support opening and closing duties, cash handling, and delivering a distinctive customer experience. You will manage backdoor deliveries and assist with vendor orders while maintaining accurate sales records and price checks.

The role emphasizes teamwork, inventory control, and adherence to store policies to ensure compliant, smooth operations and exceptional customer service. Eligible candidates thrive in a fast-paced retail setting.