Shift Lead: Customer Experience & Store Operations

Walgreens; Westford (MA); On-site; USD 23,000 - 28,000; Full time

Job summary

Walgreens in Westford, MA is seeking a team member to help open and close the store in management's absence, handle cash and checkout responsibilities, and ensure the floor and stock room are ready for the business day. You will engage customers, resolve questions, and support store operations including vendor deliveries and pricing duties.

The role emphasizes delivering a distinctive customer experience, assisting with displays, inventory accuracy, and basic store maintenance while following

Qualifications

• One year of prior leadership, supervisory, or retail key holder work experience.
• Must be fluent in reading, writing, and speaking English.

Responsibilities

• Open and close the store in the absence of management, including system start-ups and cash handling.
• Complete product returns, order voids, customer refunds, cash drops to the safe, and provide change to cash registers.
• Model and deliver a distinctive and delightful customer experience.
• Open back door of store for deliveries and assist with vendor deliveries as needed.
• Register and document sales, scan errors, price verifications, and voids; assist with bookkeeping tasks.

Skills

Leadership

Customer service

Cash handling

Job description

Walgreens in Westford, MA is seeking a team member to help open and close the store in management's absence, handle cash and checkout responsibilities, and ensure the floor and stock room are ready for the business day. You will engage customers, resolve questions, and support store operations including vendor deliveries and pricing duties.

The role emphasizes delivering a distinctive customer experience, assisting with displays, inventory accuracy, and basic store maintenance while following