Shift Lead - Customer Experience & Store Operations

Walgreens; Monson (MA); On-site; USD 23,000 - 28,000; Full time

Job summary

Walgreens in Monson, MA is seeking a store associate with leadership experience to open and close the store when management is unavailable, handle cash and refunds, and ensure the floor and stock room are ready for business. You will greet customers, assist with products, and support vendor deliveries and merchandising efforts.

The role emphasizes accurate cash handling, inventory control, and compliance with store procedures while delivering a distinctive Walgreens experience to every customer.

Qualifications

• One year of leadership or retail key holder experience.
• Fluent in reading, writing, and speaking English.

Responsibilities

• Opens and closes the store in the absence of management, including start-ups, cash handling, and ensuring floor and stock room are ready.
• Completes product returns, order voids, customer refunds, and cash drops to the safe.
• Greets customers and assists with products and services to ensure a positive experience.
• Handles vendor deliveries and back door access as needed.
• Maintains inventory accuracy and price changes per local regulations and signage.
• Assists with merchandising, displays, and housekeeping to keep the store presentable.

Skills

Leadership experience

Retail experience

Customer service

Education

High school diploma or equivalent

PTCB certification or pharmacy license

Job description

Walgreens in Monson, MA is seeking a store associate with leadership experience to open and close the store when management is unavailable, handle cash and refunds, and ensure the floor and stock room are ready for business. You will greet customers, assist with products, and support vendor deliveries and merchandising efforts.

The role emphasizes accurate cash handling, inventory control, and compliance with store procedures while delivering a distinctive Walgreens experience to every customer.