Shift Lead: Store Operations & Customer Experience

Walgreens; Orem (UT); On-site; USD 23,000 - 28,000; Full time

Job summary

Walgreens is seeking a capable team member to support store operations and customer service. The role involves opening/closing the store in management's absence, handling cash tasks, processing returns, and ensuring a welcoming customer experience.

Responsibilities include engaging customers, assisting with product needs, managing pricing and displays, and maintaining inventory accuracy while working with the team to ensure efficient store operations.

Qualifications

• One year of leadership, supervisory, or retail key holder experience.
• Fluent in reading, writing, and speaking English.
• Preferred knowledge of store inventory control.
• PTCB certification or pharmacy license as required by state.

Responsibilities

• Open and close the store in the absence of management, including systems start-ups, cash handling, and ensuring floors and stock rooms are ready for the business day.
• Complete product returns, order voids, customer refunds, cash drops to the safe, and provide change at cash registers.
• Model and deliver a distinctive and delightful customer experience.
• Engage customers and patients, greet and assist with products and services, and resolve issues to ensure a positive experience.
• Maintain inventory accuracy, pricing accuracy, and signage in accordance with policies and local regulations, and assist with displays and stock rotations.

Skills

Leadership experience

English fluency

Retail experience

Education

PTCB certification or state pharmacy license

Job description

Walgreens is seeking a capable team member to support store operations and customer service. The role involves opening/closing the store in management's absence, handling cash tasks, processing returns, and ensuring a welcoming customer experience.

Responsibilities include engaging customers, assisting with product needs, managing pricing and displays, and maintaining inventory accuracy while working with the team to ensure efficient store operations.