Shift Lead: Customer Experience & Store Ops

Walgreens; Post Falls (ID); On-site; USD 23,000 - 28,000; Full time

Job summary

Walgreens is seeking a team member to support store operations, customer service, and cash handling duties. You will assist with opening and closing the store when management is absent, manage backroom stock, and ensure accurate sales recording.

The role emphasizes delivering a friendly, proactive customer experience, resolving questions, and supporting promotional displays while maintaining inventory accuracy in a fast-paced retail environment.

Qualifications

• One year of prior leadership, supervisory, or retail key holder experience.
• Must be fluent in reading, writing, and speaking English.

Responsibilities

• Opens and closes the store in the absence of management, handling start-ups, cash handling, and readiness of floor and stock room.
• Completes product returns, refunds, cash drops, and provides change to registers.
• Engages customers to deliver a distinctive customer experience and resolves issues to ensure satisfaction.
• Goes on to coach team members on customer service best practices and Walgreens service traits.

Skills

Leadership experience

English proficiency

Job description

Walgreens is seeking a team member to support store operations, customer service, and cash handling duties. You will assist with opening and closing the store when management is absent, manage backroom stock, and ensure accurate sales recording.

The role emphasizes delivering a friendly, proactive customer experience, resolving questions, and supporting promotional displays while maintaining inventory accuracy in a fast-paced retail environment.