Shift Lead: Customer Experience & Store Operations

Walgreens; Bolingbrook (IL); On-site; USD 23,000 - 28,000; Full time

Job summary

Walgreens seeks a capable team member to open/close the store when management is not present, handle cash and POS tasks, and ensure the store and stock room are ready for business. You will greet customers, assist with products and services, and maintain accurate pricing and displays.

The role emphasizes strong leadership, experience in retail operations, and delivering a positive customer experience across all interactions.

Qualifications

• One year of prior leadership, supervisory, or retail key holder work experience.
• Must be fluent in reading, writing, and speaking English.

Responsibilities

• Open and close the store in the absence of store management and ensure doors, cash handling, and readiness for business day.
• Complete product returns, refunds, and cash handling; provide change to cash registers.
• Model and deliver a distinctive customer experience; greet and assist customers and patients; resolve issues.

Skills

Leadership

Customer service

Communication

Store operations

Tools

Cash register system

Job description

Walgreens seeks a capable team member to open/close the store when management is not present, handle cash and POS tasks, and ensure the store and stock room are ready for business. You will greet customers, assist with products and services, and maintain accurate pricing and displays.

The role emphasizes strong leadership, experience in retail operations, and delivering a positive customer experience across all interactions.