Shift Lead - Store Operations & Customer Experience

Walgreens Co.; New York (NY); On-site; USD 26,000 - 32,000; Full time

Job summary

Walgreens Co. is seeking a store associate in New York to open and close the store in the absence of management, manage cash handling, and ensure readiness for the business day.

You will assist with deliveries, returns, pricing updates, and inventory accuracy while delivering a distinctive customer experience. The role emphasizes welcoming customers, answering questions, supporting the pickup program, and maintaining store standards across front and back areas.

Qualifications

• Greet customers and assist with products and services to ensure a positive experience.
• Model and share customer service best practices with team members.
• Maintain accurate cash handling and register records.

Responsibilities

• Open and close the store in the absence of management, including cash handling and system startups.
• Register sales on the cash register, handle price verifications and voids, and process refunds.
• Assist with vendor deliveries, backroom organization, and returns while maintaining store standards.
• Inspect and adjust displays, pricing, and signage to ensure accurate pricing and compliance.
• Maintain inventory accuracy across departments and stockroom areas.
• Provide support for the Pickup program and general store maintenance as needed.

Skills

Customer service

Cash handling

Store operations

Team coaching

Job description

Walgreens Co. is seeking a store associate in New York to open and close the store in the absence of management, manage cash handling, and ensure readiness for the business day.

You will assist with deliveries, returns, pricing updates, and inventory accuracy while delivering a distinctive customer experience. The role emphasizes welcoming customers, answering questions, supporting the pickup program, and maintaining store standards across front and back areas.