Shift Lead – Customer Experience & Store Ops

Walgreens; Town of Guilderland (NY); On-site; USD 25,000 - 32,000; Full time

Job summary

Walgreens in New York state seeks a retail associate to open/close the store in management's absence and ensure smooth daily operations. You will handle cash, assist customers, manage inventory and merchandising, and support pharmacy/front-end activities as needed.

The role emphasizes delivering an outstanding customer experience, team collaboration, and adherence to store policies. Prior leadership experience and English fluency are required.

Qualifications

• One year of prior leadership, supervisory, or retail key holder work experience.
• Must be fluent in reading, writing, and speaking English.

Responsibilities

• Open and close the store in the absence of management, handling cash and ensuring readiness for business.
• Complete returns, refunds, cash drops, and provide change to cash registers.
• Model and deliver a distinctive and delightful customer experience.
• Engage customers and patients, assist with products and services, and resolve issues for a positive experience.
• Speak with team members to share customer service best practices and maintain Walgreens service traits.
• Handle store functions: pricing, displays, inventory, and basic back-office tasks.

Skills

Leadership

Customer service

English proficiency

Education

PTCB certification or pharmacy license (state requirements)

Tools

POS systems

Job description

Walgreens in New York state seeks a retail associate to open/close the store in management's absence and ensure smooth daily operations. You will handle cash, assist customers, manage inventory and merchandising, and support pharmacy/front-end activities as needed.

The role emphasizes delivering an outstanding customer experience, team collaboration, and adherence to store policies. Prior leadership experience and English fluency are required.