Shift Lead: Customer Experience & Store Ops

Walgreens Co.; South Farmingdale (NY); On-site; USD 26,000 - 32,000; Full time

Job summary

Walgreens Co. in New York is seeking a capable team member to support opening and closing the store in the absence of management, handle cash and assist customers with daily needs. You will ensure floor and stock room readiness for the business day and facilitate deliveries through the backdoor.

You will engage customers, resolve issues, and model Walgreens service excellence, while helping with inventory, pricing, and basic bookkeeping tasks to ensure store operations run smoothly.

Qualifications

• One year of prior leadership, supervisory, or retail key holder experience.
• Fluent reading, writing and speaking English.

Responsibilities

• Open and close the store in the absence of management, handle cash, and prepare floor for the business day.
• Complete returns, refunds, and cash drops; provide change at registers.
• Model and deliver a distinctive and delightful customer experience.
• Engage customers and assist with products and services; resolve issues to ensure a positive experience.
• Instruct and coach team members on customer service best practices to deliver Walgreens service traits.
• Maintain inventory accuracy and stockroom organization; assist with pricing and signage tasks.
• Assist with vendor deliveries through backdoor access and related procedures.
• Support bookkeeping tasks including cash reports and ledgers as requested.
• Ensure compliance with store policies and local regulations regarding regulated products.

Skills

Leadership experience

English fluency

Job description

Walgreens Co. in New York is seeking a capable team member to support opening and closing the store in the absence of management, handle cash and assist customers with daily needs. You will ensure floor and stock room readiness for the business day and facilitate deliveries through the backdoor.

You will engage customers, resolve issues, and model Walgreens service excellence, while helping with inventory, pricing, and basic bookkeeping tasks to ensure store operations run smoothly.