Store Shift Lead: Customer Experience & Operations

Walgreens Co.; New York (NY); On-site; USD 26,000 - 32,000; Full time

Job summary

Walgreens Co. in New York seeks an associate to open and close the store in the absence of management, perform cash handling, and ensure the floor and stock room are ready for the business day.

You will deliver a distinctive customer experience while managing backdoor deliveries and refunds as required. The role includes engaging customers, supporting inventory and pricing tasks, and contributing to a clean, compliant store environment.

Qualifications

• Welcomes customers and patients, offers assistance with products and services.
• Models customer service best practices and shares them with team for a delightful experience.
• Demonstrates Walgreens service traits by proactively helping customers and identifying needs.

Responsibilities

• Engages customers and patients by greeting them and offering assistance with products and services.
• Resolves customer issues and answers questions to ensure a positive customer experience.
• Maintains store keys to open and close without management when needed.
• Coaches team members on warehouse and vendor ordering processes, including backdoor deliveries.
• Registers all sales, tracks scanning errors, price verifications, and voids on the assigned cash register.
• Reviews order exceptions and assists in reverse logistics as required.
• Develops and evaluates displays, handles resets and revisions for promotions and seasonality.
• Maintains accurate inventory counts across departments, stockroom, and overstock locations.
• Ensures pricing tasks and signage meet local regulations and compliance programs.

Job description

Walgreens Co. in New York seeks an associate to open and close the store in the absence of management, perform cash handling, and ensure the floor and stock room are ready for the business day.

You will deliver a distinctive customer experience while managing backdoor deliveries and refunds as required. The role includes engaging customers, supporting inventory and pricing tasks, and contributing to a clean, compliant store environment.