Shift Lead: Store Operations & Customer Experience

Walgreens; Durham (NC); On-site; USD 23,000 - 28,000; Full time

Job summary

Walgreens in Durham, North Carolina is seeking a capable associate to help open and close the store when management is unavailable. You will manage cash handling, refunds, and ensure all systems are ready for business.

You will also assist with inventory, pricing, and customer service to deliver a standout experience. The role requires at least one year in a leadership or key holder position, fluent English, and a valid PTCB certification or pharmacy license as applicable.

Qualifications

• Minimum 1 year of leadership, supervisory, or retail key holder experience.
• Fluent reading, writing, and speaking English.
• Valid PTCB certification or state pharmacy license as required.

Responsibilities

• Opens and closes the store in the absence of store management and handles cash and deliveries.
• Processes returns, refunds, cash drops, and cash register balancing.
• Delivers engaging customer experiences and supports store operations and merchandising.

Skills

Leadership experience

Customer service

Cash handling

English fluency

Store operations knowledge

Education

PTCB certification or pharmacy license (state)

Tools

POS systems

Cash register

Job description

Walgreens in Durham, North Carolina is seeking a capable associate to help open and close the store when management is unavailable. You will manage cash handling, refunds, and ensure all systems are ready for business.

You will also assist with inventory, pricing, and customer service to deliver a standout experience. The role requires at least one year in a leadership or key holder position, fluent English, and a valid PTCB certification or pharmacy license as applicable.