Shift Lead: Store Ops & Customer Experience

Walgreens; Rocky Mount (NC); On-site; USD 23,000 - 28,000; Full time

Job summary

Walgreens in Rocky Mount, NC is seeking a store team member to open/close in the absence of management, handle cash and transactions, and deliver a standout customer experience. The role includes assisting with inventory, pricing, and displays, while ensuring policy and local regulation compliance.

Strong leadership and excellent English communication are required, with potential pharmacy certification preferred.

Qualifications

• One year of prior leadership, supervisory, or retail key holder work experience.
• Must be fluent in reading, writing, and speaking English.

Responsibilities

• Open and close the store in the absence of store management, including cash handling.
• Complete product returns, order voids, customer refunds, cash drops, and provide change.
• Engage customers to deliver a distinctive and delightful customer experience.
• Assist with and coach team members on inventory, pricing, and displays.
• Register sales, review pricing and voids, and ensure compliance with local laws.

Skills

Leadership experience

Customer service

English fluency

Education

PTCB certification or pharmacy license (state)

Job description

Walgreens in Rocky Mount, NC is seeking a store team member to open/close in the absence of management, handle cash and transactions, and deliver a standout customer experience. The role includes assisting with inventory, pricing, and displays, while ensuring policy and local regulation compliance.

Strong leadership and excellent English communication are required, with potential pharmacy certification preferred.