Shift Lead: Customer Experience & Store Ops

Walgreens; Greenville (NC); On-site; USD 23,000 - 28,000; Full time

Job summary

Walgreens in Greenville, NC is seeking a Customer Experience Associate to open or close the store in the manager's absence, handle cash responsibly, and ensure the floor and stock room are ready for the day. You will assist customers, process refunds, and help maintain displays and pricing accuracy to support a smooth shopping experience.

Strong communication and reliability are essential, as is a commitment to friendly, proactive service and compliance with store policies.

Qualifications

• Minimum 1 year of leadership or key-holder retail experience.
• Fluent reading/writing/speaking English.
• PTCB certification or pharmacy license as required by state.

Responsibilities

• Opens and closes the store in the absence of management, conducts start-ups and cash handling.
• Verifies transactions, performs refunds, cash drops, and ensures accurate register records.
• Delivers distinctive customer experiences and assists customers and patients with products and services.
• Maintains inventory accuracy, pricing, signage, and displays; supports vendor deliveries.
• Supports pharmacy operations and adherence to state/regulatory requirements where applicable.

Skills

Leadership experience

Customer service

Cash handling

Education

PTCB certification

Job description

Walgreens in Greenville, NC is seeking a Customer Experience Associate to open or close the store in the manager's absence, handle cash responsibly, and ensure the floor and stock room are ready for the day. You will assist customers, process refunds, and help maintain displays and pricing accuracy to support a smooth shopping experience.

Strong communication and reliability are essential, as is a commitment to friendly, proactive service and compliance with store policies.