Shift Lead — Customer Experience & Operations

Walgreens; Concord (NC); On-site; USD 23,000 - 28,000; Full time

Job summary

Walgreens in Concord, NC is seeking a flexible, customer-focused team member to support store operations in the absence of management. This role includes opening/closing procedures, cash handling, inventory accuracy, and assisting with backdoor deliveries.

You will engage customers, resolve issues, maintain displays, price items, and assist with the pharmacy out window as needed. Fluency in English and 1 year of leadership experience are preferred.

Qualifications

• One year of prior leadership, supervisory, or retail key holder work experience.
• Must be fluent in reading, writing, and speaking English.

Responsibilities

• Opens and closes the store in the absence of store management, including cash handling.
• Completes product returns, refunds, and cash handling as required.
• Delivers a distinctive and delightful customer experience.
• Greet customers, assist with products and services, and resolve issues.
• Maintain store cleanliness, pricing, and signage; support inventory accuracy.
• Assist with backdoor deliveries and vendor interactions as needed.
• Assist at Pharmacy out window as requested.

Skills

Leadership

English fluency

Job description

Walgreens in Concord, NC is seeking a flexible, customer-focused team member to support store operations in the absence of management. This role includes opening/closing procedures, cash handling, inventory accuracy, and assisting with backdoor deliveries.

You will engage customers, resolve issues, maintain displays, price items, and assist with the pharmacy out window as needed. Fluency in English and 1 year of leadership experience are preferred.