Shift-Lead Retail Service Specialist (Bilingual)

O'Reilly Automotive; Clarksville (TN); Sur place; USD 17 000 - 25 000; Plein temps

Avantages offerts par ce poste

Competitive wages

401k with Employer Contributions from

Medical, Dental, & Vision Insurance

Tuition Educational Assistance

Opportunities for Career Growth

Résumé du poste

O'Reilly Auto Parts is seeking a Retail Service Specialist to support the Store Manager and Assistant Managers in sales, customer service, store appearance, and operations. The role may involve shift management in the absence of leadership and requires strong communication with both retail and professional customers.

Bilingual candidates are encouraged to apply, including Spanish language skills. The position focuses on providing excellent service, supervising showroom service programs, and

Qualifications

• Strong communication skills required.
• Ability to obtain RSS Certification.

Responsabilités

• Lead store team members in delivering excellent customer service.
• Supervise customer service levels in the showroom and execute service programs.
• Handle phone calls per company policy.
• Manage buy online/ship to store and transfers; contact customers on shipment arrivals.
• Process special orders and outside purchases efficiently.
• Process returns and exchanges and issue refunds correctly.
• Ensure merchandise is invoiced before leaving the store.
• Communicate Zipline messages and manage merchandising tasks.
• Ensure staff adhere to the posted schedule and clock in/out correctly.
• Perform opening/closing duties, day-end procedures, and secure cash deposits.
• Assist with other duties as assigned.

Connaissances

Strong communication

RSS Certification

Description du poste

O'Reilly Auto Parts is seeking a Retail Service Specialist to support the Store Manager and Assistant Managers in sales, customer service, store appearance, and operations. The role may involve shift management in the absence of leadership and requires strong communication with both retail and professional customers.

Bilingual candidates are encouraged to apply, including Spanish language skills. The position focuses on providing excellent service, supervising showroom service programs, and