Shift-Lead Retail Service Specialist

O'Reilly Automotive Stores, Inc.; South Boston (VA); On-site; USD 18,000 - 25,000; Full time

Benefits offered by this job

Paid Time Off

401k with Employer Contributions

Medical Insurance

Dental & Vision Insurance

Tuition Assistance

Career Growth

Job summary

O'Reilly Auto Parts in South Boston, VA, is seeking a Retail Service Specialist to lead store team members and deliver exceptional customer service to retail and professional customers. The role also involves supervising showroom service levels and stepping into shift management when needed.

The position requires strong communication skills, RSS certification, and preferred retail auto parts experience. Bilingual abilities (Spanish) are highly valued.

Qualifications

• Strong communication skills.
• RSS Certification.
• Retail sales experience preferred, auto parts a plus.
• ASE Certification.
• Fluency in multiple languages (Spanish highly desired).

Responsibilities

• Lead store team members in providing excellent customer service to retail and professional customers.
• Supervise the customer service levels in the retail showroom and ensure program execution.
• Ensure telephone is answered according to company policy.
• Process buy online/ship to store, hub and store-to-store transfers and notify customers on shipment arrivals.
• Handle special orders and outside purchases efficiently using the outside purchase ledger.
• Process returns and exchanges and issue refunds with correct payment methods.
• Ensure all merchandise is invoiced before leaving the store.
• Communicate Zipline messages and delegate merchandising tasks.
• Monitor work schedules, approvals, and clock-in/out per policy.
• Perform opening/closing duties including money handling and security checks.
• All other duties as assigned.

Skills

Strong communication

RSS Certification

Bilingual (Spanish)

Retail sales experience

Automotive knowledge

ASE Certification

Job description

O'Reilly Auto Parts in South Boston, VA, is seeking a Retail Service Specialist to lead store team members and deliver exceptional customer service to retail and professional customers. The role also involves supervising showroom service levels and stepping into shift management when needed.

The position requires strong communication skills, RSS certification, and preferred retail auto parts experience. Bilingual abilities (Spanish) are highly valued.