Shift Lead: Retail Service & Auto Parts Expert

O'Reilly Auto Parts; Fairlawn (VA); On-site; USD 18,000 - 25,000; Full time

Benefits offered by this job

Competitive Wages & Paid Time Off

Stock Purchase Plan & 401k with Empl.

Medical, Dental, & Vision Insurance

Team Member Health/Wellbeing Programs

Tuition Educational Assistance

Opportunities for Career Growth

Job summary

O'Reilly Auto Parts in Virginia is seeking a Retail Service Specialist to support the Store Manager and Assistant Managers in sales, customer service, store appearance, and operations. This role will assume shift management duties in the absence of store leadership, supervise service levels, handle expectations, process orders and returns, and ensure accurate invoicing and safe cash handling.

Bilingual candidates are encouraged to apply, and the position offers a comprehensive compensation

Qualifications

• Strong communication skills.
• Ability to obtain RSS Certification.
• Retail sales experience, preferably in auto parts.
• Automotive systems and repair knowledge.
• ASE Certification.
• Fluency in multiple languages (Spanish is highly desired).

Responsibilities

• Lead store team members in providing excellent customer service to retail and professional customers.
• Supervise the customer service levels on the retail showroom to include team member execution on customer service programs.
• Ensure telephone is answered according to company policy.
• Ensure all buy online/ship to store, hub and store to store transfers, and DC add orders are processed in a timely manner.
• Ensure special orders and outside purchases are handled efficiently according to procedure.
• Ensure retail customer returns and exchanges are processed in an efficient and friendly manner and refunds are issued accurately.
• Ensure all merchandise is invoiced before product leaves the store.
• Coordinate communications and merchandising tasks as assigned.
• Ensure team members adhere to posted work schedules and clock in/out per policy.
• Perform all store opening/closing duties and day-end procedures.

Skills

Strong communication skills

Retail sales experience

Automotive systems knowledge

Spanish language ability

Education

RSS Certification

ASE Certification

Job description

O'Reilly Auto Parts in Virginia is seeking a Retail Service Specialist to support the Store Manager and Assistant Managers in sales, customer service, store appearance, and operations. This role will assume shift management duties in the absence of store leadership, supervise service levels, handle expectations, process orders and returns, and ensure accurate invoicing and safe cash handling.

Bilingual candidates are encouraged to apply, and the position offers a comprehensive compensation