Shift Lead, Retail Service & Customer Experience

O'Reilly Auto Parts; Fredericksburg (VA); On-site; USD 17,591 - 25,347; Full time

Benefits offered by this job

Stock Purchase Plan

401k with Employer Contributions On-1

Medical, Dental, Vision Insurance

Job summary

O'Reilly Auto Parts in Fredericksburg, VA is seeking a Retail Service Specialist to support the Store Manager and Assistant Managers in sales, customer service, store appearance and operations. This role may assume shift leadership in managers' absence. Bilingual candidates are encouraged to apply.

You will lead teammates in delivering excellent customer service, manage in-store processes, and handle opening/closing duties, money handling, and safety procedures to ensure a smooth store operation.

Qualifications

• Strong communication skills.
• Ability to obtain RSS Certification.
• Retail sales experience in auto parts is a plus.
• ASE certification is desirable for automotive knowledge.
• Fluency in multiple languages, especially Spanish, is highly desired.

Responsibilities

• Lead store team members in providing excellent customer service to retail and professional customers.
• Supervise customer service levels in the showroom and execute related programs.
• Ensure phone calls are answered per policy.
• Process buy online/ship to store and transfers promptly; contact customers on shipment arrivals when needed.
• Handle special orders and outside purchases efficiently and according to procedures.
• Ensure returns, refunds, and exchanges are processed accurately and efficiently.
• Invoicing for merchandise including core charges and warranties before product leaves the store.
• Communicate Zipline messages and manage merchandising tasks as assigned.
• Ensure staff adhere to posted schedules and clock in/out per policy.
• Perform opening/closing duties, including cash handling and securing the store.

Skills

Strong communication skills

RSS Certification

Job description

O'Reilly Auto Parts in Fredericksburg, VA is seeking a Retail Service Specialist to support the Store Manager and Assistant Managers in sales, customer service, store appearance and operations. This role may assume shift leadership in managers' absence. Bilingual candidates are encouraged to apply.

You will lead teammates in delivering excellent customer service, manage in-store processes, and handle opening/closing duties, money handling, and safety procedures to ensure a smooth store operation.