Shift Lead, Retail Auto Parts & Customer Service

O'Reilly Auto Parts; South Boston (VA); On-site; USD 18,000 - 25,000; Full time

Benefits offered by this job

Competitive wages

Paid time off

401k with employer contributions

Medical, dental, and vision insurance

Employee wellness programs

Job summary

O'Reilly Auto Parts in South Boston, VA seeks a Retail Service Specialist to support store management in sales, service, and operations, with shift management duties when needed.

We encourage bilingual applicants; extensive responsibilities include supervising service levels, handling in-store orders, returns, invoicing, and coordinating store logistics while maintaining excellent customer interactions.

Qualifications

• Strong communication skills required.
• Ability to obtain RSS Certification.

Responsibilities

• Lead store team members in providing excellent customer service to retail and professional customers.
• Supervise the customer service levels in the showroom and ensure team adherence to service programs.
• Ensure telephone is answered according to company policy.
• Process buy online/ship to store, hub and store transfers, and DC add orders promptly and notify customers on shipment arrivals.

Skills

Strong communication skills

RSS Certification

Job description

O'Reilly Auto Parts in South Boston, VA seeks a Retail Service Specialist to support store management in sales, service, and operations, with shift management duties when needed.

We encourage bilingual applicants; extensive responsibilities include supervising service levels, handling in-store orders, returns, invoicing, and coordinating store logistics while maintaining excellent customer interactions.