Shift-Lead: Retail Service Specialist (Bilingual)

O'Reilly Auto Parts; Atmore (AL); On-site; USD 21,000 - 30,000; Full time

Benefits offered by this job

Competitive wages

401k with employer contributions

Medical, dental, & vision insurance

Wellbeing programs

Tuition assistance

Career growth opportunities

Job summary

O'Reilly Auto Parts is seeking a Retail Service Specialist to support Store Manager and Assistant Managers in sales, customer service, store appearance and operations. This role may assume shift management in the absence of leadership.

Bi-lingual candidates encouraged; desirable: automotive knowledge, ASE certification. RSS certification is required or obtainable on the job. Competitive compensation and comprehensive benefits offered.

Qualifications

• Requires the ability to obtain RSS Certification.
• Experience in customer service and retail operations is preferred.
• Bilingual candidates encouraged to apply.

Responsibilities

• Lead store team members in providing excellent customer service to retail and professional customers.
• Supervise the customer service levels on the retail showroom and ensure policy adherence.
• Oversee ordering, transfers, returns, invoicing, and closing procedures.
• Ensure schedules, timekeeping, and security procedures are followed.
• Perform shift management duties in the absence of store leadership.
• All other duties as assigned.

Skills

Strong communication skills

RSS Certification

Retail sales experience

Automotive systems knowledge

Fluency in Spanish

Education

ASE Certification

Job description

O'Reilly Auto Parts is seeking a Retail Service Specialist to support Store Manager and Assistant Managers in sales, customer service, store appearance and operations. This role may assume shift management in the absence of leadership.

Bi-lingual candidates encouraged; desirable: automotive knowledge, ASE certification. RSS certification is required or obtainable on the job. Competitive compensation and comprehensive benefits offered.