Shift-Lead Retail Service Specialist

O'Reilly Automotive Stores, Inc.; Miami (FL); On-site; USD 42,000 - 62,000; Full time

Benefits offered by this job

Competitive wages

401k with employer contributions

Day One medical, dental & vision

Wellbeing programs

Tuition assistance

Career growth opportunities

Job summary

O’Reilly Auto Parts is seeking a Retail Service Specialist to support Store Managers in sales, customer service, store appearance, and operations. The role may assume shift management in the absence of leadership, with bilingual candidates encouraged to apply.

Key responsibilities include leading the team in exceptional customer service, supervising showroom standards, and ensuring timely processing of orders, transfers, and returns.

Qualifications

• Strong communication skills.
• Ability to obtain RSS Certification.

Responsibilities

• Lead store team members in providing excellent customer service to retail and professional customers.
• Supervise customer service levels in the retail showroom, ensuring programs are executed.
• Ensure telephone is answered according to company policy.
• Process buy online/ship to store, hub and store-to-store transfers, and DC add orders promptly.

Skills

Strong communication skills

RSS Certification

Job description

O’Reilly Auto Parts is seeking a Retail Service Specialist to support Store Managers in sales, customer service, store appearance, and operations. The role may assume shift management in the absence of leadership, with bilingual candidates encouraged to apply.

Key responsibilities include leading the team in exceptional customer service, supervising showroom standards, and ensuring timely processing of orders, transfers, and returns.