Shift-Lead Retail Service Specialist

LaneHelp; Eugene (OR); On-site; USD 21,000 - 30,000; Full time

Job summary

O'Reilly Auto Parts is seeking a Retail Service Specialist to support the Store Manager and Assistants in sales, customer service, store appearance, and operations. The role may assume shift management duties when managers are absent, and bilingual candidates are encouraged to apply.

Responsibilities include leading the team in delivering excellent service, overseeing showroom customer service programs, answering phones per policy, handling transfers and orders, and ensuring efficient returns,

Qualifications

• Strong communication skills required.
• Ability to obtain RSS Certification (Retail Sales Specialist) within probation period.

Responsibilities

• Lead store team members in providing excellent customer service to retail and professional customers.
• Supervise the customer service levels on the retail showroom to include team member execution on customer service programs.
• Ensure telephone is answered according to company policy.
• Process buy online/ship to store, hub and store to store transfers, and DC add orders promptly and notify customers on shipment arrivals.
• Handle special orders and outside purchases efficiently and according to procedure.

Skills

Strong communication skills

RSS Certification

Job description

O'Reilly Auto Parts is seeking a Retail Service Specialist to support the Store Manager and Assistants in sales, customer service, store appearance, and operations. The role may assume shift management duties when managers are absent, and bilingual candidates are encouraged to apply.

Responsibilities include leading the team in delivering excellent service, overseeing showroom customer service programs, answering phones per policy, handling transfers and orders, and ensuring efficient returns,