Shift-Lead: Retail Service & Customer Experience

O'Reilly Auto Parts; Rockmart (GA); On-site; USD 32,000 - 42,000; Full time

Benefits offered by this job

Stock Purchase Plan

401k with Employer Contributions

Medical, Dental, & Vision Insurance (1

Tuition Educational Assistance

Career Growth Opportunities

Job summary

O'Reilly Auto Parts is seeking a Retail Service Specialist to support Store Managers in sales, customer service, appearance, and operations. The role may involve shift management in the absence of store leadership. Bilingual candidates encouraged to apply.

The position emphasizes leadership in customer-focused service, efficient processing of orders and transfers, and adherence to company procedures. Candidates with automotive knowledge and ASE/RSS credentials are preferred.

Qualifications

• Strong communication skills required.
• Ability to obtain RSS Certification.
• Retail sales experience preferred.
• Automotive systems knowledge is a plus.
• ASE certification is valued.
• Spanish language ability is highly desired.

Responsibilities

• Lead store team members in providing excellent customer service to retail and professional customers.
• Supervise customer service levels on the showroom floor and ensure program execution.
• Answer phones according to policy and process orders and transfers timely.
• Process buy online/ship to store, hub, and store-to-store transfers and notify customers on shipment arrivals.
• Handle special orders and outside purchases efficiently and accurately.
• Process returns, refunds, and exchanges with correct payment methods.

Skills

Strong communication skills

RSS Certification

Retail sales experience

Automotive systems knowledge

ASE Certification

Spanish language

Job description

O'Reilly Auto Parts is seeking a Retail Service Specialist to support Store Managers in sales, customer service, appearance, and operations. The role may involve shift management in the absence of store leadership. Bilingual candidates encouraged to apply.

The position emphasizes leadership in customer-focused service, efficient processing of orders and transfers, and adherence to company procedures. Candidates with automotive knowledge and ASE/RSS credentials are preferred.