Shift-Lead: Retail Service & Customer Experience

O'Reilly Auto Parts; Gordonsville (VA); On-site; USD 17,591 - 25,347; Full time

Benefits offered by this job

Competitive Wages & Paid Time Off

Stock Purchase Plan & 401k with Employer Contributions

Medical, Dental, & Vision Insurance

Tuition Educational Assistance Programs

Team Member Health/Wellbeing Programs

Job summary

O'Reilly Auto Parts in Gordonsville, Virginia, is seeking a Retail Service Specialist to support store management and assume shift responsibilities. The role includes leading customer service efforts, supervising team performance, and managing store operations.

Ideal candidates will have strong communication skills and retail experience. Bilingual applicants, especially Spanish speakers, are encouraged to apply. O'Reilly offers competitive wages, paid time off, and opportunities for career growth.

Qualifications

• Strong communication skills.
• Ability to obtain RSS Certification.
• Retail sales experience, preferably in auto parts.
• Automotive systems and repair knowledge.
• ASE Certification preferred.
• Fluency in Spanish is highly desired.

Responsibilities

• Lead store team members in providing excellent customer service.
• Supervise customer service levels and team member execution.
• Ensure timely processing of online orders and customer communication.
• Manage customer returns and exchanges efficiently.
• Perform all store opening and closing duties.

Skills

Strong communication skills

Ability to obtain RSS Certification

Retail sales experience

Automotive systems and repair knowledge

ASE Certification

Fluency in multiple languages (Spanish)

Job description

O'Reilly Auto Parts in Gordonsville, Virginia, is seeking a Retail Service Specialist to support store management and assume shift responsibilities. The role includes leading customer service efforts, supervising team performance, and managing store operations.

Ideal candidates will have strong communication skills and retail experience. Bilingual applicants, especially Spanish speakers, are encouraged to apply. O'Reilly offers competitive wages, paid time off, and opportunities for career growth.