Shift-Lead: Auto Parts Retail Service

O'Reilly Auto Parts; Rainsville (AL); On-site; USD 28,000 - 40,000; Full time

Benefits offered by this job

Medical, Dental, & Vision Insurance

401k with Employer Contributions

Stock Purchase Plan

Tuition Educational Assistance

Paid Time Off

Job summary

O’Reilly Auto Parts seeks a Retail Service Specialist to support the Store Manager and Assistants in sales, service, store appearance, and operations. The role may include shift management in the absence of managers, with bilingual candidates encouraged to apply.

The position emphasizes strong customer service, efficient handling of returns, exchanges, and merchandising tasks to maintain store standards. Responsibilities include supervising service levels, overseeing order processing, and

Qualifications

• Required: Strong communication skills
• Required: Ability to obtain RSS Certification
• Desired: Retail sales experience, preferably in auto parts
• Desired: Automotive systems and repair knowledge
• Desired: ASE Certification
• Desired: Fluency in multiple languages (Spanish is highly desired)

Responsibilities

• Lead store team members in providing excellent customer service to retail and professional customers.
• Supervise customer service levels in the showroom and ensure execution of service programs.
• Ensure telephone is answered according to company policy.
• Process buy online/ship to store, hub and store to store transfers, and DC add orders timely.
• Handle special orders and outside purchases efficiently and according to procedure.

Skills

Strong communication skills

Retail sales experience

Multilingual (Spanish)

Education

RSS Certification

ASE Certification

Job description

O’Reilly Auto Parts seeks a Retail Service Specialist to support the Store Manager and Assistants in sales, service, store appearance, and operations. The role may include shift management in the absence of managers, with bilingual candidates encouraged to apply.

The position emphasizes strong customer service, efficient handling of returns, exchanges, and merchandising tasks to maintain store standards. Responsibilities include supervising service levels, overseeing order processing, and