Shift Lead, Retail Service & Customer Experience

O'Reilly Auto Parts; Mechanicsburg (Cumberland County); Vor Ort; USD 32.000 - 46.000; Vollzeit

Benefits dieser Stelle

Competitive wages

Paid time off

401k with employer contributions

Medical, Dental, & Vision Insurance

Flexible Spending Account (FSA)

Team Health/Wellbeing Programs

Tuition Educational Assistance

Career growth opportunities

Zusammenfassung

O'Reilly Auto Parts is seeking a Retail Service Specialist to support the Store Manager and Assistant Managers in sales, customer service, store appearance, and store operations. The role may assume shift management in the absence of higher management, with bilingual candidates encouraged to apply.

The position emphasizes exceptional customer service, supervision of showroom service programs, and efficient handling of orders, returns, and merchandising tasks while maintaining security and

Qualifikationen

• Strong communication skills.
• Ability to obtain RSS Certification.
• Fluency in multiple languages (Spanish highly desired).

Aufgaben

• Lead store team members in providing excellent customer service to retail and professional customers.
• Supervise customer service levels on the retail showroom and ensure team execution of service programs.
• Ensure telephone is answered according to company policy.
• Process buy online/ship to store, hub and store-to-store transfers, and DC add orders timely.

Kenntnisse

Strong communication

RSS Certification

Bilingual

Jobbeschreibung

O'Reilly Auto Parts is seeking a Retail Service Specialist to support the Store Manager and Assistant Managers in sales, customer service, store appearance, and store operations. The role may assume shift management in the absence of higher management, with bilingual candidates encouraged to apply.

The position emphasizes exceptional customer service, supervision of showroom service programs, and efficient handling of orders, returns, and merchandising tasks while maintaining security and