Shift-Lead Retail Service & Customer Experience

O'Reilly Auto Parts; Tampa (FL); On-site; USD 21,000 - 30,000; Full time

Benefits offered by this job

Stock Purchase Plan

401k with Employer Contributions from

Medical, Dental, & Vision Insurance

Tuition Educational Assistance

Paid Time Off

Career Growth Opportunities

Job summary

O'Reilly Auto Parts is seeking a Retail Service Specialist to support the Store Manager and Assistant Managers in sales, customer service, store appearance, and operations. The role may assume shift management in the absence of leadership and encourages bilingual candidates to apply.

Key duties include supervising customer service in-store, handling buy online/ship to store orders, processing returns, and ensuring accurate invoicing before products leave the store.

Qualifications

• Strong communication skills are required.
• Ability to obtain RSS Certification is required.
• Fluency in multiple languages (Spanish highly desired) is a plus.

Responsibilities

• Lead store team members in providing excellent customer service to retail and professional customers.
• Supervise customer service levels on the retail showroom including programs such as Related sales, Hi5, Rock the Call, Never Say No, Rock the Lot, etc.
• Ensure telephone is answered according to company policy.
• Process buy online/ship to store, hub and store to store transfers, and DC add orders and notify customers on shipment arrivals as needed.
• Handle special orders and outside purchases efficiently per procedure with electronic ledger.
• Process and stage returns/exchanges and issue refunds using correct payment methods.
• Ensure all merchandise, including core charges and warranties, is invoiced before product leaves the store.
• Communicate Zipline messages and delegate merchandising tasks as assigned.
• Ensure team adherence to schedules, and proper clock-in/out per policy.
• Perform all store opening/closing duties and day-end procedures, secure money/deposits, and manage security protocols.
• All other duties as assigned.

Skills

Strong communication

Fluency in multiple languages

Education

RSS Certification

ASE Certification

Job description

O'Reilly Auto Parts is seeking a Retail Service Specialist to support the Store Manager and Assistant Managers in sales, customer service, store appearance, and operations. The role may assume shift management in the absence of leadership and encourages bilingual candidates to apply.

Key duties include supervising customer service in-store, handling buy online/ship to store orders, processing returns, and ensuring accurate invoicing before products leave the store.