Shift Lead: Retail Service & Customer Experience

O'Reilly Auto Parts; Uniontown (PA); On-site; USD 30,000 - 45,000; Full time

Benefits offered by this job

Competitive Wages & Paid Time Off

Stock Purchase Plan & 401k with Employer Contributions

Medical, Dental, & Vision Insurance

Tuition Educational Assistance Programs

Opportunities for Career Growth

Job summary

A prominent auto parts retailer in Pennsylvania is seeking a Retail Service Specialist to support management in sales, customer service, and store operations. The ideal candidate will have strong communication skills, retail sales experience, and the ability to lead a team. Responsibilities include managing customer service levels, processing orders, and ensuring efficient store operations. This role offers competitive wages, benefits, and opportunities for career growth in a stable company environment.

Qualifications

• Ability to obtain RSS Certification.
• Experience in retail sales, preferably in auto parts.
• Knowledge of automotive systems and repairs.

Responsibilities

• Support Store Manager and Assistant Managers in various areas.
• Lead store team members in providing excellent customer service.
• Supervise customer service levels and ensure efficient processing of orders.
• Perform store opening/closing duties and secure the store.

Skills

Strong communication skills

Retail sales experience

Automotive systems and repair knowledge

ASE Certification

Fluency in multiple languages

Education

RSS Certification

Job description

A prominent auto parts retailer in Pennsylvania is seeking a Retail Service Specialist to support management in sales, customer service, and store operations. The ideal candidate will have strong communication skills, retail sales experience, and the ability to lead a team. Responsibilities include managing customer service levels, processing orders, and ensuring efficient store operations. This role offers competitive wages, benefits, and opportunities for career growth in a stable company environment.