Shift Lead: Retail Service & Customer Experience

O'Reilly Auto Parts; Ruston (LA); On-site; USD 28,000 - 45,000; Full time

Benefits offered by this job

Competitive Wages

Paid Time Off

401k with Employer Contributions

Medical, Dental, & Vision Insurance

Tuition Educational Assistance Programs

Opportunities for Career Growth

Job summary

A leading auto parts retailer is seeking a Retail Service Specialist to support store management by overseeing customer service, sales, and operations. The ideal candidate will have strong communication skills and retail sales experience, preferably in auto parts. Responsibilities include managing team members, processing customer returns, and ensuring store security. The position offers competitive wages, benefits, and opportunities for career growth, emphasizing a promote-from-within philosophy.

Qualifications

• Strong communication skills are essential for team leadership.
• Ability to acquire RSS Certification is mandatory.
• Retail sales experience preferred, particularly in auto parts.

Responsibilities

• Lead store team members in delivering superior customer service.
• Supervise customer service levels in the retail showroom.
• Ensure efficient processing of customer returns and exchanges.
• Perform store opening and closing duties.
• Assist with all other duties as assigned.

Skills

Strong communication skills

Retail sales experience

Automotive systems and repair knowledge

Fluency in multiple languages

Education

RSS Certification

ASE Certification

Job description

A leading auto parts retailer is seeking a Retail Service Specialist to support store management by overseeing customer service, sales, and operations. The ideal candidate will have strong communication skills and retail sales experience, preferably in auto parts. Responsibilities include managing team members, processing customer returns, and ensuring store security. The position offers competitive wages, benefits, and opportunities for career growth, emphasizing a promote-from-within philosophy.