Retail Service Lead (Bilingual) – Elevate Customer Experience

O'Reilly Auto Parts; Opelika (AL); On-site; USD 30,000 - 45,000; Full time

Benefits offered by this job

Competitive Wages & Paid Time Off

Stock Purchase Plan & 401k with Employer Contributions

Medical, Dental, & Vision Insurance

Tuition Educational Assistance Programs

Opportunities for Career Growth

Job summary

A leading auto parts retailer is seeking a Retail Service Specialist to support management in sales and customer service. This role includes leading team members, ensuring customer satisfaction, and managing store operations. Ideal candidates should possess strong communication skills and have experience in retail sales, preferably in auto parts. The position offers competitive wages, benefits including medical and dental insurance, and a promote-from-within career growth philosophy.

Qualifications

• Strong communication skills are necessary.
• Retail sales experience, especially in auto parts, is preferred.
• Fluency in Spanish is highly desired.

Responsibilities

• Lead and supervise store team members in customer service.
• Ensure efficient processing of orders and returns.
• Perform opening and closing duties of the store.

Skills

Strong communication skills

Ability to obtain RSS Certification

Retail sales experience, preferably in auto parts

Automotive systems and repair knowledge

Fluency in multiple languages

Tools

ASE Certification

Job description

A leading auto parts retailer is seeking a Retail Service Specialist to support management in sales and customer service. This role includes leading team members, ensuring customer satisfaction, and managing store operations. Ideal candidates should possess strong communication skills and have experience in retail sales, preferably in auto parts. The position offers competitive wages, benefits including medical and dental insurance, and a promote-from-within career growth philosophy.