Retail Service Lead: Customer Experience & Shift Manager

O'Reilly Auto Parts; Winfield (IN); On-site; USD 18,000 - 25,000; Full time

Benefits offered by this job

Competitive Wages & Paid Time Off

Stock Purchase Plan & 401k with Employer Contributions

Medical, Dental, & Vision Insurance

Team Member Health/Wellbeing Programs

Tuition Educational Assistance Programs

Opportunities for Career Growth

Job summary

A major auto parts retailer is looking for a Retail Service Specialist in Indiana to assist Store Managers with customer service and store operations. Responsibilities include leading a team, ensuring customer satisfaction, and managing store duties. Candidates should possess strong communication skills and ideally have retail experience, particularly in auto parts. Competitive wages, 401k plans, and other benefits offered.

Qualifications

• Strong communication skills required for effective customer interaction.
• Ability to obtain RSS Certification for retail responsibilities.
• Fluency in Spanish is highly desired for bilingual candidates.

Responsibilities

• Lead store team members in providing excellent customer service.
• Supervise customer service levels on the retail showroom.
• Ensure telephone is answered according to company policy.
• Perform all store opening/closing duties.
• Ensure team members are adhering to posted work schedule.

Skills

Strong communication skills

Retail sales experience, preferably in auto parts

Automotive systems and repair knowledge

Fluency in multiple languages (Spanish is highly desired)

Education

RSS Certification

ASE Certification

Job description

A major auto parts retailer is looking for a Retail Service Specialist in Indiana to assist Store Managers with customer service and store operations. Responsibilities include leading a team, ensuring customer satisfaction, and managing store duties. Candidates should possess strong communication skills and ideally have retail experience, particularly in auto parts. Competitive wages, 401k plans, and other benefits offered.