Bilingual Retail Service Lead - Customer Care & Store Ops

O'Reilly Auto Parts; Pittsburgh (Allegheny County); On-site; USD 19,000 - 28,000; Full time

Benefits offered by this job

Competitive wages

Paid time off

Stock purchase plan

401k with employer contributions

Medical, dental, and vision insurance

Tuition educational assistance programs

Opportunities for career growth

Job summary

A leading auto parts retailer is seeking a Retail Service Specialist in Pittsburgh to support the Store Manager in sales, customer service, and store operations. Responsibilities include supervising customer service, handling transactions, and ensuring efficient store operations. Ideal candidates have strong communication skills, retail experience, and a desire for growth within the company. This role offers opportunities for career advancement along with competitive wages and benefits.

Qualifications

• Strong communication skills are crucial for this role.
• Ability to obtain RSS Certification is required.
• Retail sales experience, preferably in auto parts, is desired.
• Knowledge of automotive systems and repair is preferred.
• ASE Certification would be beneficial.

Responsibilities

• Lead store team members in providing excellent customer service.
• Supervise customer service levels in the retail showroom.
• Ensure efficient processing of buy online/ship to store orders.
• Handle retail customer returns and exchanges efficiently.
• Perform all store opening/closing duties as required.

Skills

Strong communication skills

Ability to obtain RSS Certification

Retail sales experience

Automotive systems and repair knowledge

Fluency in multiple languages (Spanish is highly desired)

Job description

A leading auto parts retailer is seeking a Retail Service Specialist in Pittsburgh to support the Store Manager in sales, customer service, and store operations. Responsibilities include supervising customer service, handling transactions, and ensuring efficient store operations. Ideal candidates have strong communication skills, retail experience, and a desire for growth within the company. This role offers opportunities for career advancement along with competitive wages and benefits.