Lead Retail Service Specialist - Shift Lead

O'Reilly Auto Parts; Waterloo (IA); On-site; USD 30,000 - 55,000; Full time

Benefits offered by this job

Competitive Wages & Paid Time Off

Stock Purchase Plan

401k with Employer Contributions

Medical, Dental, & Vision Insurance

Tuition Educational Assistance Programs

Opportunities for Career Growth

Job summary

A leading auto parts retailer is seeking a Retail Service Specialist who will support the Store Manager in sales, customer service, and store operations. This role includes shift management responsibilities, leading a team in delivering excellent customer service, and ensuring efficient processing of customer transactions. Candidates with strong communication skills and retail experience are encouraged to apply, especially bilingual individuals. With a commitment to employee growth, this company offers competitive wages and a comprehensive benefits package.

Qualifications

• Strong communication skills.
• Ability to obtain RSS Certification.
• Retail sales experience, preferably in auto parts.
• Automotive systems and repair knowledge.
• ASE Certification.
• Fluency in multiple languages (Spanish is highly desired).

Responsibilities

• Lead store team members in providing excellent customer service.
• Supervise customer service levels on the retail showroom.
• Ensure timely processing of buy online/ship to store orders.
• Ensure special orders and outside purchases are handled efficiently.
• Process retail customer returns and exchanges efficiently.
• Perform all store opening/closing duties.

Skills

Strong communication skills

Ability to obtain RSS Certification

Retail sales experience

Automotive systems and repair knowledge

ASE Certification

Fluency in multiple languages

Job description

A leading auto parts retailer is seeking a Retail Service Specialist who will support the Store Manager in sales, customer service, and store operations. This role includes shift management responsibilities, leading a team in delivering excellent customer service, and ensuring efficient processing of customer transactions. Candidates with strong communication skills and retail experience are encouraged to apply, especially bilingual individuals. With a commitment to employee growth, this company offers competitive wages and a comprehensive benefits package.