Shift Lead: Retail Service & Customer Experience

O'Reilly Auto Parts; Hillsboro (KS); On-site; USD 30,000 - 45,000; Full time

Benefits offered by this job

Competitive Wages & Paid Time Off

Stock Purchase Plan & 401k

Medical, Dental & Vision Insurance

Tuition Educational Assistance Programs

Opportunities for Career Growth

Job summary

A leading auto parts retailer in Kansas is seeking a Retail Service Specialist to support store operations, manage customer service, and lead the team in providing excellent service. Key responsibilities include supervising customer interactions, processing orders efficiently, and handling returns. Successful candidates will possess strong communication skills, retail experience, and the ability to obtain RSS certification. Company offers competitive wages, health insurance, and opportunities for career growth.

Qualifications

• Strong communication skills are essential.
• Ability to obtain RSS Certification is required.
• Retail sales experience preferred in auto parts.
• Automotive systems and repair knowledge is desired.
• Fluency in Spanish is highly desired.

Responsibilities

• Lead store team in providing excellent customer service.
• Supervise customer service levels in the retail showroom.
• Ensure timely processing of various orders.
• Process customer returns and exchanges efficiently.
• Perform all store opening and closing duties.

Skills

Strong communication skills

Retail sales experience

Automotive systems and repair knowledge

Fluency in multiple languages

Education

RSS Certification

ASE Certification

Job description

A leading auto parts retailer in Kansas is seeking a Retail Service Specialist to support store operations, manage customer service, and lead the team in providing excellent service. Key responsibilities include supervising customer interactions, processing orders efficiently, and handling returns. Successful candidates will possess strong communication skills, retail experience, and the ability to obtain RSS certification. Company offers competitive wages, health insurance, and opportunities for career growth.