Retail Service Lead — Customer Experience & Shift Manager

O'Reilly Auto Parts; Belleville (KS); On-site; USD 32,000 - 42,000; Full time

Job summary

O'Reilly Auto Parts is seeking a Retail Service Specialist to support the Store Manager and Assistant Managers in sales, customer service, store appearance, and operations. The role may assume shift management in the absence of store leadership.

Bilingual candidates are encouraged to apply. Key duties include leading store team members in delivering excellent service to retail and professional customers, managing service programs, and ensuring timely processing of orders and returns.

Qualifications

• Strong communication skills required.
• Ability to obtain RSS Certification.
• Retail sales experience preferred; automotive knowledge a plus.

Responsibilities

• Lead store team members in providing excellent customer service to retail and professional customers.
• Supervise customer service levels in the showroom and ensure adherence to service programs.
• Ensure phones are answered according to policy and orders are processed timely.

Skills

Strong communication skills

RSS Certification

Job description

O'Reilly Auto Parts is seeking a Retail Service Specialist to support the Store Manager and Assistant Managers in sales, customer service, store appearance, and operations. The role may assume shift management in the absence of store leadership.

Bilingual candidates are encouraged to apply. Key duties include leading store team members in delivering excellent service to retail and professional customers, managing service programs, and ensuring timely processing of orders and returns.