Retail Service Lead: Customer Experience & Shift Management

O'Reilly Auto Parts; MacArthur (WV); On-site; USD 32,000 - 42,000; Full time

Job summary

O'Reilly Auto Parts is seeking a Retail Service Specialist to support the Store Manager and Assistant Managers in sales, customer service, store appearance and operations. The role may assume shift leadership in the absence of management and requires strong communication skills; bilingual candidates are encouraged to apply.

You will lead the store team in delivering excellent customer service to retail and professional customers, supervise service programs, handle exchanges, ensure accurate

Qualifications

• Strong communication skills.
• Ability to obtain RSS Certification.

Responsibilities

• Lead store team members in providing excellent customer service to retail and professional customers.
• Supervise customer service levels on the retail showroom and ensure execution of service programs.
• Ensure telephone is answered according to company policy.
• Process buy online/ship to store, hub and store transfers, and DC add orders promptly; contact customers on shipment arrivals.
• Handle special orders and outside purchases efficiently and according to procedure.
• Process returns and exchanges accurately and place returned merchandise in the designated area.
• Invoicing of merchandise including core charges and warranties before product leaves the store.
• Communicate Zipline messages and delegate merchandising tasks as assigned.
• Ensure team members adhere to posted work schedule and clock in/out per policy.
• Perform store opening/closing duties, day end procedures, money handling, and security checks.

Skills

Strong communication skills

RSS Certification

Education

RSS Certification

Job description

O'Reilly Auto Parts is seeking a Retail Service Specialist to support the Store Manager and Assistant Managers in sales, customer service, store appearance and operations. The role may assume shift leadership in the absence of management and requires strong communication skills; bilingual candidates are encouraged to apply.

You will lead the store team in delivering excellent customer service to retail and professional customers, supervise service programs, handle exchanges, ensure accurate