Shift Lead: Retail Service & Customer Experience

O'Reilly Auto Parts; Las Vegas (NV); On-site; USD 35,000 - 45,000; Full time

Benefits offered by this job

Competitive Wages & Paid Time Off

Stock Purchase Plan

401k with Employer Contributions Starting Day One

Medical, Dental, & Vision Insurance

Tuition Educational Assistance Programs

Opportunities for Career Growth

Job summary

A leading auto parts retailer in Las Vegas is seeking a Retail Service Specialist to support management in sales, customer service, and store operations. The role involves leading team members for excellent service, supervising customer interactions, and managing store functions efficiently. Candidates with retail sales experience, automotive knowledge, and strong communication skills are encouraged to apply. The position offers competitive compensation, growth opportunities, and various benefits including health insurance and a 401k plan.

Qualifications

• Ability to obtain RSS Certification.
• Retail sales experience, preferably in auto parts.
• Automotive systems and repair knowledge.
• ASE Certification.

Responsibilities

• Support Store Manager and Assistant Managers in sales and customer service.
• Lead store team members in providing excellent customer service.
• Supervise customer service levels on the retail showroom.
• Ensure telephone is answered according to company policy.
• Ensure retail customer returns and exchanges are processed efficiently.
• Perform all store opening/closing duties.

Skills

Strong communication skills

Fluency in multiple languages (Spanish is highly desired)

Job description

A leading auto parts retailer in Las Vegas is seeking a Retail Service Specialist to support management in sales, customer service, and store operations. The role involves leading team members for excellent service, supervising customer interactions, and managing store functions efficiently. Candidates with retail sales experience, automotive knowledge, and strong communication skills are encouraged to apply. The position offers competitive compensation, growth opportunities, and various benefits including health insurance and a 401k plan.